|
|
 |
Return Policy
SJF will accept returns with a 30% restocking fee. To return an item, the product must be returned in new condition and in the original packaging. Customer agrees to pay for return shipping. SJF will not pay any shipping bills associated with returns. If an item needs parts for replacement, contact SJF customer service department for details. If the Customer insists on a refund, this will fall under our normal return policy and SJF would charge a 30% restocking fee and returned shipping.
Delivery
On most larger deliveries, a shipping company will contact the Customer to schedule delivery. If this is the case, the Customer is responsible for arrangements in regards to scheduling product delivery. Depending on the product's manufacturer, the Customer may need to make arrangements for moving the product into the premises. If order arrives damaged, the Customer must note it on the delivery paperwork that is signed and contact SJF as soon as possible. If the shipment is obviously severely damaged, the Customer should refuse the shipment from the freight company.
Shipping to Canada, Hawaii, and Alaska
If ordering from Canada, Alaska, or Hawaii, the Customer may be subject to additional charges. SJF will contact the Customer with these details, if applicable. Charges are due before processing the Customer's order with the manufacturer. Some items may not be shippable to those locations. If this is a concern of the Customer, contact SJF for further details.
|
|
|
|
|
|
|
|
|
